CONTACTING US BY TELEPHONE

We do not record telephone conversations or calls that you make to us. During calls, we may, however, collect information from you such as, but not limited to:

• Name
• Contact details
• Your account email address

We process this information because it is necessary for the performance of our contract with you and to enable us to deliver the services you have requested and resolve any queries you may raise when you call.

CONTACTING US BY EMAIL AND TEXT MESSAGE

Our email and text message correspondence may be kept as a record of your contact with us and enable us to respond to any queries you may have.

We collect and process personal information about visitors to our website, clients, customers and users of/visitors to our sites. We do this to deliver services to you, provide the merchandise when you make a purchase, process payments that you make to IAM Yoga and learn how to offer you a better product.

We may collect and use your personal information for the following purposes, all of which are for our legitimate interest of delivering services and products to you and where it is necessary for the performance of our contract with you:

• To improve customer service Information you provide us helps us respond to your customer service request and support your needs more efficiently
• To personalize the user experience – We may use information in the aggregate to understand how our users use the services and resources provided on our website.
• To improve our website – We may use your feedback to improve our products and services.
• To process payments – We may only use the information you provide about yourself when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other feature – To send users information relevant to services they have purchased from us.
• To send periodic emails – We may use the email address to send users information and updates about their reservations. They may also respond to enquiries, questions, and requests. We may also send emails to users that may include company news, updates, related products, etc. If you want to unsubscribe, we have detailed instructions at the bottom of each email.

COOKIES

Our website may use cookies to enhance user experience. Users may set their web browser to refuse cookies or alert you when cookies are sent. Note that some parts of the website may not function properly.

WHO DO WE SHARE WITH

Like most companies, we use third-party companies to provide some parts of our service. When you are making payments, for example, you will need to give your payment details to our payment provider.

We may also have to disclose your details if required by laws.

If we share your information with other organizations, we will have sharing protocols to ensure the organization’s compliance with local data protection laws.

Without your prior express consent, we will not use your personal information for third-party marketing purposes.

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information (i.e. in an anonymized form) regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Please note that the privacy practices outlined in this privacy policy are for this website only. If you navigate to other websites, please review the privacy policies posted at those sites.

YOUR RIGHTS

If you wish to see a copy of the personal data we hold about you, ask us at any time, and we will respond within the periods laid down in local data protection laws.

Under certain circumstances, you also have the right to:

• Request correction of the personal information that we hold about you
• Request the erasure of your personal information. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Object to processing your personal information where we rely on a legitimate interest (or those of a third party), and something about your particular situation makes you want to object to processing this ground.
• Request the restriction of processing your personal information. This enables you to ask us to suspend the processing of your personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.

Where we process your personal information because we have your consent to do so, you may withdraw your consent at any time.

You can request any of the rights set out here by contacting us at info@iamyoga.ca

INFORMATION FROM THIRD PARTY APPLICATIONS AND PLATFORMS

From time to time, IAM may allow you to connect or transfer your information to or from a third-party application or platform. For example, you may book IAM’s classes through a third-party application such as ClassPass. If you choose to participate, we may collect Personal Information about you from a third party. Once the Personal Information has been transferred to IAM’s from a third party, you may or may not be able to rescind or remove the information. You should check with the third-party application or service as to your options.

JOB APPLICATION INFORMATION

If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee, which may include education and job history information.  Providing this information is required for us to consider you for employment.

PUBLIC HEALTH AND SAFETY

In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. We collect this information to protect our employees’ and guests’ health and safety. In some jurisdictions, we may be required by law, regulation, or governmental order to collect and retain information related to public health and safety issues.

CHANGES TO THIS PRIVACY POLICY

IAM yoga has the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

CONTACTING US

If you have questions about this Privacy Policy, the practices of IAM Yoga or its services, or your dealings with this website, please contact us at info@iamyoga.ca