Contacting us by telephone

We do not record telephone conversations. However, during calls, we may collect information such as:

• Name
• Contact details
• Account email address

This information is processed as necessary for the performance of our contract with you, to deliver requested services, and resolve any queries raised during the call.

Contacting us by email

Email a correspondence may be retained for record-keeping and to enable us to respond to any queries you may have.

We collect and process personal information about visitors to our website, clients, and users to provide services, fulfill merchandise orders, process payments, and improve our offerings.

We may collect and use your personal information for the following purposes:

• Customer service: To respond to customer service requests and support needs more efficiently.
• Personalizing the user experience: To understand how users engage with our services and resources.
• Website improvements: To enhance our products and services.
• Payment processing: To complete transactions and provide service related to your orders.
• Promotions and surveys: To send relevant information about services or products you’ve purchased.
• Periodic emails: To send information about your reservations, updates, inquiries, and related products. You may unsubscribe at any time.

Cookies

Our website may use cookies to improve the user experience. You can configure your browser to reject cookies or alert you when they are sent. However, some parts of the website may not function properly without them.

Who we share your information with

We use third-party companies to provide certain services, such as payment processing. If required by law, we may also disclose your details.

We will not share your information for third-party marketing purposes without your express consent. We may share aggregated demographic data with business partners and advertisers for analytical purposes.

This privacy policy applies to this website only. Please review the privacy policies of other sites if you navigate away from ours.

Your rights

You may request access to the personal data we hold about you at any time. Under certain circumstances, you also have the right to:

• Request corrections to your personal data.
• Request the deletion of your personal data.
• Object to the processing of your personal data based on legitimate interest.
• Request restrictions on the processing of your personal data.
• Request the transfer of your personal data to another party.

If we process your personal data based on your consent, you may withdraw consent at any time by contacting us at info@iamyoga.ca.

Information from third-party applications and platforms

IAM Studio may allow you to connect or transfer information to third-party applications (e.g., ClassPass). If you do so, we may collect personal information from those third parties. Please check the third-party platform’s privacy policy for options related to data removal.

Job application information

When applying for a job, we collect necessary information such as education and job history to process your application.

Public health and safety

In certain situations, such as a public health threat, we may collect health-related information (e.g., body temperature, symptoms, underlying conditions) to protect the safety of our employees and guests. This may be required by law in some jurisdictions.

Changes to this privacy policy

IAM Studio reserves the right to update this privacy policy at any time. Please check this page periodically for any changes. Your continued use of the website constitutes acceptance of the updated policy.

Contacting us

If you have any questions about this Privacy Policy or our services, please contact us at info@iamyoga.ca