IAM YOGA PILATES – Frequently Asked Questions
GETTING STARTED
I'm brand new. How do I sign up for a class?
Create an account through our website or the IAM YOGA PILATES app. Once your account is set up, you can purchase our Intro Offer (14 Days / 14 Classes) or single class and reserve your classes. New clients must arrive 10–15 minutes early to check in and complete a waiver before class.
What’s included in the Intro Offer?
The All-In Two Week Intro Package gives you 14 credits to use over 14 days for any Reformer and Mat classes we offer. It activates on your first visit so you can start your 14 days whenever it works best for your schedule. This is a great way to experience everything there is on offer at the IAM Studio. One class per day is recommended.
Where is the studio located and how do I get there?
We’re located at 680 Yonge Street, Toronto, (near Yonge & Isabella, just a 5-minute walk south from Yonge/Bloor Station). Limited street parking is available nearby. We recommend arriving early or using TTC.
CLASSES + BOOKINGS
What’s the difference between hot and non-heated classes?
Hot classes are practiced in a heated room (35–38°C) to encourage deep stretching, detoxification, and a powerful sweat. Non-heated classes take place at room temperature for a gentler but equally effective session.
What if I’m new to Reformer Pilates or Hot Yoga?
You’re in the right place! Try Align Reformer (Beginner-Friendly) or IAM Hot Yoga. Our certified instructors will guide you safely through the experience and offer modifications as needed.
How do I know which class is right for me?
Each class is described in detail on our website. For beginners, we recommend starting with: Align Reformer, IAM Hot Yoga, Yin Yoga, or Straps, Stretch, & Restore.
CANCELLATIONS + LATE POLICY
What is your cancellation policy?
Cancellations must be made at least 12 hours before class via the website or app. Late cancellations or no-shows result in a $15 fee. Everyone receives 5 grace cancellations per year, simply email or call us before your class starts to use one. ClassPass users must cancel directly through ClassPass
What happens if I’m late for class?
Doors close exactly at class start time. No late entries are permitted out of respect for others. If you’re running late, please call the studio so we can help reschedule your class.
WHAT TO BRING
What do I need for class?
Hot Yoga: Yoga mat, towel, and water bottle (Rentals: mat $2, towel $2)
Reformer Pilates: Grip socks and water bottle
Mat Pilates / Yin / Restorative: Mat and towel (Props are provided).
Water refill stations are available on every floor of the studio. Please bring a reusable bottle.
MEMBERSHIPS + PRICING
What’s included in the ALL-IN DUAL Membership?
Unlimited access to all classes: Hot Yoga, Reformer, Mat Pilates, Restorative, Yin, and more. Includes mat & towel service, mat storage, 2 guest passes/month, and 10% off workshops and treatments. $350/month, no long-term commitment.
Is there a student or community discount?
We offer an Energy Exchange Program to help make movement accessible to everyone. Email us at info@iamyoga.ca to inquire about available opportunities.
AMENITIES + STUDIO INFO
Do you have change rooms and showers?
Yes! Our second floor changerooms include lockers, showers, and washrooms. Locks are required for the upstairs change rooms and while we suggest bringing your own if you forget we have a limited amount available to borrow at the Front Desk. Shower towel rentals are available for $2 to anyone who does not have a membership while hand/face towels are complimentary for all.
Is the studio wheelchair accessible?
We are not wheelchair accessible because of the studio setup.
Where can I park?
Street parking is available near 680 Yonge Street, but spots are limited. Arrive early or take the TTC. We’re just steps from Yonge/Bloor Station.
RETURNS + POLICIES
What is your return policy?
Classes, memberships, and credit packages are non-refundable. Retail items may be exchanged for studio credit within 7 days if unused and in original packaging. Gift cards are non-refundable. We have E-Gift Cards For medical or personal issues, contact us.
What do I do if my credits expire before I use them?
If you purchase a credit package for Reformer or Mat classes but are unable to use them all before the expiration dates we offer a 3-month extension for $50 + tax.
Do you allow service animals?
Yes, service animals are welcome. Please let us know in advance so we can prepare for your visit.
ENERGY EXCHANGE PROGRAM
Can I work in exchange for classes?
Yes! Join our Energy Exchange Program. Trade four hours per week of studio support for free classes. It’s a great way to connect with the IAM community and enjoy regular practice. Email info@iamyoga.ca for details.
STILL HAVE QUESTIONS?
Contact us at info@iamyoga.ca or (416) 551-0068 during studio hours. We’re happy to help!
