COURTESY POLICY

IAM Yoga’s policies are in place to ensure that our studio maintains a safe space for students to come and feel supported without discrimination or unnecessary overcrowding.

To make this possible, these guidelines are in place:

PRE-REGISTRATION

All classes are available for pre-registration and available to book online or through the app 7 days in advanced.

WAITLIST

If a class is full we still highly recommend adding yourself to the waitlist. Last minute cancellations can open up an opportunity for you to take the class that you desire. When a cancellation is made, the first name on the waitlist gets automatically added to the class, and you receive an automatic email. Once you get added to the class from the waitlist, you become responsible for attending or canceling.

CANCELLATION POLICY

Cancellations must be made 12 hours in advance. If you fail to cancel your class it will be deducted from your package. Cancellations include switching time slots under the 12-hour notice time period. You may cancel the class through our online system or by calling the studio directly. While we understand that emergencies happen; exceptions will be on a case by case scenario. 

LATE CANCEL PENALTY

Not showing up for a class when a space was reserved for you can result in someone else missing the opportunity to take that class. Our late cancel policies are based on student feedback to help maintain a fair attendance policy for everyone. 

If you have ANY of our membership or package options you are liable for the class you register for. There is a $15 penalty charge for late cancel or no show classes are applicable within the allotted 12 hours prior to class. If you have a class package; you will also lose the class you missed and will be charged the $15 no-show fee. If you have an unlimited membership or package there is a strict No Show Fee of $15. You have 12 hours before class starts to remove yourself. If you are unsure of your ability to attend a class DO NOT pre-register.

LATE ARRIVAL PHILOSOPHY

If you are not signed in at the desk within 10 minutes before class starts, and there are students hoping and waiting for a spot in class, we open the available spots in class to those who are on the waitlist, this means that you may lose your reservation. We also start our classes on time and will not accept any late entry to classes. Once the teacher closes the door – entry is not permitted.

SILENT PRACTICE ROOMS & STUDIO 

Our practice rooms are silent, clutter-free spaces. Please do not bring personal belongings such as bags or cell phones into the practice room. We also ask that you keep conversations to common areas and outside of the practice room before and after class. 

Please avoid coming in and out of the room once class has started unless it is an emergency. If you need to leave class prior to it ending please exit quietly and respect the space of those around you.

Entry to the practice room is not permitted more than 10 minutes prior to class. This allows our staff time to turnover the class and teachers to prepare if necessary.

INTRODUCTORY & PROMOTIONAL PASSES

You must show a valid Photo ID with each class attended (whether that is on an Introductory package pass). The name on your identification must match your name on the account. This is, so we have the chance to get to know you! No extensions or holds.

TOWEL SERVICE

Towel rentals are available for those with eligible memberships and are included with single class purchase. Two towels per visit for students whose passes include towel service. 

REFUNDS

No refund holds or extensions on any Class Passes, including $159 Monthly Membership and Gift Cards.

CHANGES TO FEES & PACKAGES 

You acknowledge that IAM Yoga reserves the right to change the fees, packages and membership options from time to time at our own discretion.

STUDENT DISCOUNT

We do not offer Student Discounts; however if you are looking to get classes at a discounted rate we do offer an amazing program called the Energy Exchange which is a great way to save your money, exchange your time for yoga and meet more of our community members.

COMMUNITY POSITIVE SPACE

We kindly ask that you treat this space and the community inside of it with the most respect and consideration. We are all here for our own reasons, and we do not tolerate discrimination of any sort.

TOLERANCE POLICY

IAM YOGA has a zero-tolerance policy for harassment or discrimination based on age, gender, sexuality, mental or physical disability, body type, race, religion or political belief. We recognize that people have many reasons for starting to do yoga that range from purely physical to emotional or spiritual motivations. No one reason is better than the other.

IAM YOGA strives to create and maintain a work environment in which people are treated with dignity, decency and respect. The environment of the studio should be characterized by mutual trust and the absence of intimidation, oppression and exploitation. IAM YOGA does not tolerate any unlawful discrimination or harassment of any kind, whether to the employees or the other members.

OUR POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL MEMBERS CONFIRM THAT THEY HAVE REVIEWED AND COMPLY WITH OUR POLICIES AS SET OUT HEREIN AND/OR POSTED IN THE STUDIO. IAM YOGA RESERVES ITS RIGHT TO REFUSE SERVICE TO ANY CLIENT THAT DOES NOT ADHERE TO THE POLICIES.