Studio Policies

Creating experiences that are built on these values is what we feel sets us apart. Curating these moments for our students is something we are very passionate about.

COURTESY POLICY
Our goal is to create a space for as many students as possible in every class we offer without unnecessarily overcrowding the class or letting space go to waste. In order to do that for each of you, we have a few guidelines in place:

PRE-REGISTRATION
All spaces are available to book online up to 7 days in advance, and pre-registration is required to save a spot in your favourite classes. Pre-registration is available through our website online schedule.

WAITLIST
Even when a class appears full, you may, and should, add yourself to the waitlist. When a cancellation is made, the first name on the waitlist gets automatically added to the class, and you receive an automatic email. Once you get added to the class from the waitlist, you become responsible for attending or cancelling.

CANCELLATION PHILOSOPHY
You can cancel your class online or through our app up to 12 hours before class start time to avoid losing the class. If you have an unlimited pass, a failure to cancel the class if you don’t attend will result in an inability to reserve classes. We do not accept email or phone cancellations. If you have not cancelled your class, you will receive an email the following day to advise you that you have been late cancelled.

LATE CANCEL PENALTY
Our late cancel policies are based on student feedback to help create a more fluid and relaxing sign-in. If we hold a spot for you and you don’t show up, it means that someone else could not get into the class, and this is frustrating for people who have made the time to show up.

If you have a class package, the class you missed will be automatically deducted.
If you have an unlimited pass, there is a strict No Show Fee of $15.

We are sorry, but we cannot make individual exceptions. You have until 12 hours before class starts to add yourself in or remove yourself based on your schedule, so you can always wait until you know you can definitely make it to save your spot!

LATE ARRIVAL PHILOSOPHY
If you are not signed in at the desk within 10 minutes before class starts, and there are students hoping and waiting for a spot in class, we open the available spots in class to those who are on the waitlist, and your reservation might thus be forfeited. We also start our classes on time and will not accept any late entry to classes.

SILENT PRACTICE ROOMS & STUDIO 
Our practice rooms are silent, clutter-free spaces. Please leave your conversations in our lounge and your belongings in a locker in one of our spacious change rooms.

No ins-and-outs once you enter a class unless it’s an emergency. This means that if you leave a class before it ends, you are not allowed to go back in.

All clients must exit the studio promptly after class without congregating inside the studio. We know you want to chat with old friends and instructors, but we ask you to please do this outside.

Please arrive no more than 15 minutes prior to your class to allow time for turnover and studio disinfection between groups

INTRODUCTORY & PROMOTIONAL PASSES
You must show a valid Photo ID with each class attended (whether that is on an Introductory package pass). The name on your identification must match your name on the account. This is, so we have the chance to get to know you! No extensions or holds. You must not have taken ANY classes at the studio from Jan 1, 2011, to qualify for either of these introductory passes.

TOWEL SERVICE
We provide up to two towels per visit for students whose pass includes towel service.

REFUNDS
No refund holds or extensions on any Class Passes, including $159 Monthly Membership and Gift Cards.

STUDENT DISCOUNT
We offer an Energy Exchange program which is a great way to save your money, exchange your time for yoga and meet more of your fellow yogis.

COMMUNITY POSITIVE SPACE
The world can be a tough enough place as it is. Treat your fellow yogis with consideration and respect. And if someone looks like they’re new to the studio, don’t be afraid to say hi and let them know the lay of the land. Compassionately remember we were all new to a yoga studio at some point.

TOLERANCE POLICY
IAM YOGA has a zero-tolerance policy for Harassment or discrimination based on age, gender, sexuality, mental or physical disability, body type, race, religion or political belief. We recognize that people have many reasons for starting to do yoga that ranges from purely physical to emotional or spiritual motivations – We think that every reason is just as good as any other.

 

IAM YOGA strives to create and maintain a work environment in which people are treated with dignity, decency and respect. The environment of the studio should be characterized by mutual trust and the absence of intimidation, oppression and exploitation. IAM YOGA does not tolerate any unlawful discrimination or harassment of any kind, whether to the employees or the other members.

OUR POLICIES ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL MEMBERS CONFIRM THAT THEY HAVE REVIEWED AND COMPLIED WITH OUR POLICIES AS SET OUT HEREIN AND/OR POSTED IN THE STUDIO. IAM YOGA RESERVES ITS RIGHT TO REFUSE SERVICE TO ANY CLIENT THAT DOES NOT ADHERE TO THE POLICIES.

WE LOVE YOGA

“It is not your history but your presence on your mat that matters” – Sri Pattabhi Jois