Creating experiences that are built on these values is what we feel sets us apart. Curating these moments for our students is something we are very passionate about.
Our goal is to create a space for as many students as possible in every single class we offer, without overcrowding the class or letting space go to waste unnecessarily. In order to do that for each of you, we have a few guidelines in place:
All spaces are available to book online up to 7 days in advance and pre-registration is required to guarantee a spot in your favourite classes. Pre-registration is available through our Iam Yoga app or through our online schedule.
Even when a class appears full, you may, and should, add yourself to the wait list. When a cancellation is made, the first name on the wait list gets automatically added to the class, and you receive an automatic email and/or text message at the time. Once you get added to the class from the wait list you become responsible for attending or canceling.
You can cancel your class online or through our app up to 30 min before class start time to avoid losing the class. If you have an unlimited pass, a failure to cancel the class if you don’t attend, will result in an inability to reserve classes (you will need to contact the studio to have this permission reset). We do not accept email or phone cancellations. If you have not cancelled your class, you will receive an email the following day to advise you that you have been late cancelled.
LATE CANCEL PENALTY
Our late cancel policies are based on student feedback to help create a more fluid and relaxing sign in. If we hold a spot for you and you don’t show up it means that someone else could not get into the class and this is frustrating for people who have made the time to show up.
If you have a class card, the class you missed will be automatically deducted.
If you have an unlimited pass, your permissions to pre-register online will be disabled until you contact us to reset them.
We are sorry, but we cannot make individual exceptions. You have until 30 min before class starts to add yourself in or remove yourself based on your schedule, so you can always wait until you know you can definitely make it to save your spot!
LATE ARRIVAL PHILOSOPHY
If you are not signed in at the desk within 10 min before class starts and there are students hoping and waiting for a spot in class, we open the available spots in class to those who are on the waitlist, and your reservation might thus be forfeited. We also start our classes on time and will not accept any late entry to classes.
SILENT PRACTICE ROOMS
Our practice rooms are silent, clutter free spaces. Please leave your conversations in our lounge and your belongings in a locker in one of our spacious change rooms.
INTRODUCTORY & PROMOTIONAL PASSES
You must show valid Photo ID with each class attended (whether that is on a Groupon or Introductory Month pass). The name on your identification must match your name on account. This is so we have the chance to get to know you! No extensions or holds. You must not have taken ANY classes at the studio from Jan 1, 2014 to qualify for either of these introductory passes.
For students whose pass includes towel service we provide two towels per visit.
No refunds, holds or extensions on any class passes including $99 Monthly Membership.
We offer an Energy Exchange program which is a great way to save your money, exchange your time for yoga and meet more of your fellow yogis.
COMMUNITY POSITIVE SPACE
The world can be a tough enough place as it is. Treat your fellow yogis with consideration and respect … and if someone looks like they’re new to the studio don’t be afraid to say hi and let them know the lay of the land in a compassionate way… remember we were all new to a yoga studio at some point.
Iam Yoga has a zero tolerance policy for discrimination based on age, gender, sexuality, mental or physical disability, body type, race, religion or political belief. We respect all students’ motivation for practicing yoga – whether for fitness, spiritual enlightenment, or anything else.